Refunds (if applicable)
We do not accept returns or offer refunds. For details on exchanges, please refer below to our exchange policy.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company or alternatively your Bank or Building Society as it may take some time before your refund is officially posted.
Exchanging your item (if damaged) or if you require an exchange
Shipping your package back to us
If eligible, you should send your product to:
Story of Elegance, PO Box 75360, London, SW16 9JR, United Kingdom.
Please note that you will be responsible for paying for your own shipping costs for an exchange. If you are shipping an item(s) that are valued over 20 GBP you should consider using a trackable shipping service or purchasing shipping insurance as we don’t guarantee that we will receive your returned item.