Yes, we are still shipping all orders. 

We send all orders via Royal Mail which is a key part of the UK’s infrastructure. Royal Mail has already made a series of adjustments to parcel handling procedures that are in constant review.

Story of Elegance is keeping informed on a daily basis regarding services offered by Royal Mail. 

Further details can be found via the Royal Mail website.

We are not currently experiencing any delays with our shipping carrier as a result of COVID-19.

Orders placed before 3pm GMT will be shipped the same day. Orders placed after 3pm will be shipped the following day.

To receive your order once it has been shipped,  please allow upto:

2-3 business days within the UK
3-5 business days within Europe
4-6 business days within US and Canada
4-6 business days for the Rest of the World

We ship via Royal Mail. All UK orders are despatched using standard shipping services. All orders outside the UK are despatched using tracked shipping services.

The safety of our customers is most important to us. All orders are packaged at our in house studio where safety measures are in full effect. 

Our method of packaging ensures your cards are safe. Bothe our mail packaging and card packaging have protective sleeves.

Our standard delivery service is currently free on all orders worldwide. Please refer to our Shipping Policy for more information.

We do not accept returns or offer refunds, however there are circumstances where items are replaced if they are defective or damaged. For more detailed information please see our Returns Policy.